Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at atbwigs@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at atbwigs@outlook.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at atbwigs@outlook.com.

30 Day Easy Returns

At The ATB Wigs, we strive to provide you with high-quality wigs that you'll love wearing. However, we understand that sometimes things don't go as planned. Whether a party gets cancelled, or you'd prefer a blonde wig to a black one, we've got you covered.

Return Policy:

If you're not 100% satisfied with your purchase, simply return it within 30 days for a refund.

How to Submit a Return Request:

  • If you have an account: Please log in to your account to submit a return request.

  • If you checked out as a guest: Please contact us for return details

    Ensure the returned items are unworn & unused and include all original tags and packaging. Keep your tracking number handy for your return.

Return Conditions:

  • Items must not have been worn (a quick try-on is fine) and must be returned in their original packaging with all tags attached.
  • Tags and packaging must be in good condition.
  • If there is evidence of the product being worn, altered (including cutting fibre or lace), or if tags/packaging are removed or damaged, your return will not be processed and will be returned at your expense.
  • Only unopened wig cap packs and bottled products can be returned/refunded.

Additional Conditions:

  • Original postage charges are non-refundable unless the goods are proven to be faulty.
  • Return postage charges are at the customer's expense unless the goods are proven to be faulty.
  • Differences in color from the photos displayed on the website do not classify as a fault, as variations may occur due to different fiber batches, flash photography, computer screen resolutions, and color settings. We take all care to reflect the colors as accurately as possible.
  • Store credit may not be redeemed for cash, and items purchased using store credit may not be returned for a refund.
  • Returns are processed weekly.

Please note that we are not responsible for shipping times or delays via Australia Post or DHL. Postage refunds are not accepted for delivery delays.

If these requirements are not satisfied, ATB Wigs reserves the right not to offer an exchange voucher or refund for returned items.

Our store-wide policy provides you with additional benefits beyond those under Australian Consumer Law. All returned products are evaluated thoroughly before a final decision is made.

For any further assistance, feel free to contact our customer service team.

 

FAULTY ITEMS

If you have received a faulty item we would love to fix the problem quickly for you.

Please get in touch with us about any fault ASAP once you receive the item - contact with us must be within 30 days of delivery date. After that time we cannot offer any replacements and warranties are not in place.